Question 1

What services does Kodfolio provide?

Accepted Answer

Kodfolio provides branding, website design, website development, e-commerce solutions, digital marketing, SEO, content creation, and related digital services for businesses in the UAE.

Question 2

Who do you work with?

Accepted Answer

We work with startups, small businesses, established companies, and entrepreneurs across different industries in the UAE.

Question 3

Do you only work with clients in Dubai?

Accepted Answer

No. Although we are based in Dubai, we work with clients across all emirates in the UAE.

Question 4

Do you accept international clients?

Accepted Answer

We are currently focused exclusively on serving businesses and clients within the UAE and do not accept international projects at this time.

Question 5

Do you work with startups and newly established businesses?

Accepted Answer

Yes. We can help new businesses build their brand identity, website, online presence, and marketing foundation.

Question 6

How do I start a project with Kodfolio?

Accepted Answer

You can contact us through our website enquiry form, by email, or by Instagram direct message to @kodfolio. We will review your requirements and recommend the most suitable service or package.

Question 7

Do you offer a consultation before starting?

Accepted Answer

Yes. We provide an initial consultation to understand your business, goals, budget, timeline, and project requirements.

Question 8

What information do you need from me?

Accepted Answer

Depending on the project, we may need information about your business, target audience, preferred style, required pages, content, branding materials, competitors, and project goals.

Question 9

Will I receive a quotation before the project starts?

Accepted Answer

Yes. We provide a clear quotation outlining the proposed services, deliverables, estimated timeline, and payment terms before work begins.

Question 10

Do you provide a contract or service agreement?

Accepted Answer

Yes. Projects may include a written agreement or approved quotation that explains the scope of work, deliverables, payment terms, responsibilities, and project conditions.

Question 11

What payment methods do you accept?

Accepted Answer

As a newly established company, our corporate bank account and online card-payment gateway are currently being arranged. Until these services are activated, available payment options will be confirmed directly with each client before the project begins. We will update this page once bank transfer and card payments become available.

Question 12

Can I pay in installments?

Accepted Answer

Installment payments are not currently available. We are exploring partnerships with providers such as Tabby and Tamara and will update our payment options if installment services become available.

Question 13

Do you require an advance payment?

Accepted Answer

The payment structure depends on the service and project size. Any required advance payment, milestone payment, or final payment will be clearly explained in the quotation before the project begins.

Question 14

Are there any hidden fees?

Accepted Answer

No. The agreed quotation will clearly show the included services and costs. Any additional work requested outside the original scope will be discussed and approved before additional charges are applied.

Question 15

Will I receive an invoice or payment receipt?

Accepted Answer

Yes. Clients will receive appropriate documentation for approved payments and services.

Question 16

How many revisions are included?

Accepted Answer

The number of revision rounds depends on the selected service or package. The included revisions will be clearly stated in the quotation.

Question 17

What counts as a revision?

Accepted Answer

A revision is a reasonable adjustment to the approved design direction, content, layout, or existing project work. Major changes, a completely new direction, or additional features may be considered outside the original scope.

Question 18

What happens if I request additional work?

Accepted Answer

Any work outside the agreed scope will be reviewed and quoted separately. We will not begin additional paid work without your approval.

Question 19

Can I change the project requirements after work begins?

Accepted Answer

Yes, but changes may affect the price and delivery timeline. We will explain any impact before proceeding.

Question 20

What happens if I delay sending content or approvals?

Accepted Answer

Delays in providing content, feedback, access, or approvals may extend the project timeline.

Question 21

How long does it take to build a website?

Accepted Answer

The timeline depends on the size, complexity, number of pages, required features, and speed of client feedback. A simple website may take a few weeks, while larger or more advanced projects may require additional time.

Question 22

Will my website work on mobile phones and tablets?

Accepted Answer

Yes. Our websites are designed to work across desktop, tablet, and mobile screen sizes.

Question 23

Can you redesign my existing website?

Accepted Answer

Yes. We can review your current website and recommend improvements to its design, structure, user experience, performance, and content.

Question 24

Can you build an e-commerce website?

Accepted Answer

Yes. We can design and develop online stores for businesses that want to sell products or services online.

Question 25

Can you build websites in English and Arabic?

Accepted Answer

Yes. We can create bilingual English and Arabic websites, including right-to-left layout support for Arabic content. Translation and content-writing requirements will be discussed separately.

Question 26

Can I update the website myself?

Accepted Answer

This depends on the platform and project. Where appropriate, we can provide access and basic guidance so you can update common content such as text, images, products, or blog posts.

Question 27

Do you provide domain registration?

Accepted Answer

We can assist with domain registration, domain connection, DNS configuration, and website setup. Domain registration fees may be charged separately by the domain provider.

Question 28

Do you provide hosting?

Accepted Answer

Hosting options depend on the website platform and project requirements. We will recommend a suitable hosting solution and clearly explain any recurring costs.

Question 29

Do you provide business email setup?

Accepted Answer

Yes. We can assist with connecting professional email addresses to your business domain. Email-provider subscription fees may apply separately.

Question 30

Do you design logos and brand identities?

Accepted Answer

Yes. We provide logo design and brand identity services based on the selected package and business requirements.

Question 31

What is included in a branding project?

Accepted Answer

Depending on the package, branding may include logo design, colour palette, typography, visual direction, brand guidelines, social-media assets, and other brand materials.

Question 32

Do you provide copywriting?

Accepted Answer

Yes. Website copywriting, marketing content, blog content, and other written content may be provided as part of the project or as an additional service.

Question 33

Do you provide photography and video production?

Accepted Answer

Photography and video services may be available depending on the project requirements. Any production costs will be quoted separately.

Question 34

Are stock images included?

Accepted Answer

Standard or premium stock images may be used where appropriate. Any paid image licences or premium assets will be discussed before purchase.

Question 35

Is SEO included with website design?

Accepted Answer

Basic on-page SEO setup may be included depending on the selected package. Ongoing SEO, content creation, link building, technical optimisation, and reporting are separate services unless specifically included in the quotation.

Question 36

Can you guarantee first-page Google rankings?

Accepted Answer

No professional agency can guarantee a specific Google ranking. Search performance depends on competition, website quality, content, authority, budget, market conditions, and search-engine updates.

Question 37

Do you manage Google Ads?

Accepted Answer

Yes. Google Ads management may be available as a separate service. Advertising spend is paid separately and is not normally included in the management fee.

Question 38

Do you manage social-media advertising?

Accepted Answer

Yes. We can help with advertising campaigns on relevant social-media platforms, depending on your business goals and target audience.

Question 39

Do you manage social-media accounts?

Accepted Answer

Social-media management may include content planning, design, captions, scheduling, and reporting, depending on the selected package.

Question 40

How quickly will I see marketing results?

Accepted Answer

Results vary depending on the service. Paid advertising can generate traffic quickly, while SEO, content marketing, and brand growth normally require more time and consistent work.

Question 41

Who owns the final website or design?

Accepted Answer

Ownership terms will be stated in the agreement or quotation. Generally, the approved final work is transferred to the client after all agreed payments are completed, excluding third-party software, licensed assets, fonts, plugins, templates, and subscription services.

Question 42

Will I receive access to my website?

Accepted Answer

Yes. Access arrangements depend on the platform and project. Relevant login details or ownership access will be provided after the agreed project conditions and payments are completed.

Question 43

Who owns the domain name?

Accepted Answer

We recommend that the client owns and controls their domain name. If we assist with registration, the ownership and account arrangement should be confirmed before purchase.

Question 44

What happens to paid plugins, software, or subscriptions?

Accepted Answer

Third-party tools, plugins, hosting, software, licences, and subscriptions may require separate ongoing payments. These costs and renewal responsibilities will be explained before they are added to the project.

Question 45

Do you provide support after the website launches?

Accepted Answer

Yes. The type and duration of post-launch support depend on the selected package or agreement.

Question 46

Do you offer website maintenance?

Accepted Answer

Yes. Maintenance services may include website updates, backups, security checks, technical support, content changes, and performance monitoring.

Question 47

Is website maintenance included in the project price?

Accepted Answer

Maintenance is only included when specifically stated in the quotation or package. Otherwise, it can be purchased separately.

Question 48

Can I contact you for small website changes after launch?

Accepted Answer

Yes. Small updates can be handled through a maintenance plan or quoted separately, depending on the requested work.

Question 49

Do you provide website backups?

Accepted Answer

Backup arrangements depend on the hosting platform and maintenance package. We can recommend or configure an appropriate backup solution.

Question 50

Can I cancel a project after it starts?

Accepted Answer

Cancellation terms depend on the project stage, completed work, reserved time, and approved agreement. Any applicable cancellation conditions will be explained before the project begins.

Question 51

Are advance payments refundable?

Accepted Answer

Refund eligibility depends on the work already completed, project costs, reserved resources, and agreed terms. The refund and cancellation policy should be reviewed before payment.

Question 52

What happens if the project is paused?

Accepted Answer

If a project is paused because required information, content, feedback, approval, or payment is delayed, the delivery schedule may need to be revised. Projects paused for an extended period may also require rescheduling.

Question 53

How will we communicate during the project?

Accepted Answer

Email and Instagram direct messages (@kodfolio) are our official channels of communication and record. Approvals, scope changes and sign-offs are confirmed in writing through one of these two channels. Phone calls and meetings are available by request but are not a record of decisions.

Question 54

How often will I receive updates?

Accepted Answer

Update frequency depends on the project. We will communicate at important milestones and whenever feedback or approval is required.

Question 55

Can we meet in person?

Accepted Answer

Meetings are available by request in Dubai, depending on the project and schedule. Meetings are for discussion only and are not a record of decisions — anything agreed in a meeting is confirmed afterwards by email or Instagram DM.

Frequently Asked Questions

General5 questions

Getting Started5 questions

Payments and Billing5 questions

Project Scope and Revisions5 questions

Website Design and Development9 questions

Branding and Content5 questions

SEO and Digital Marketing6 questions

Ownership and Access4 questions

Support and Maintenance5 questions

Cancellation and Refunds3 questions

Communication3 questions

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